Vitality Shipping Methods & Policy
At Vitality, we aim to deliver your favorite styles quickly and safely. Below is an overview of our available shipping methods, delivery times, and free shipping eligibility.
1. Free Shipping Offer
We are excited to offer Free Standard Shipping on all orders of $18 or more! * The discount is automatically applied at checkout once your subtotal reaches $18.00 USD.
For orders under $18, standard shipping rates will apply and be calculated at checkout based on your delivery address.
2. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or major sale events, processing may take slightly longer, but we will keep you informed via email.
3. Shipping Methods
We offer multiple shipping options to meet your needs. Available methods and estimated delivery times will be displayed at checkout based on your specific location.
4. Tracking Your Order
Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number and link. You can track your parcel anytime using:
The tracking link provided in your confirmation email.
By logging into your Vitality account and viewing your order details.
5. Delivery Delays
While we strive to deliver on time, unforeseen events such as extreme weather, courier delays, or customs inspections may affect delivery times. If your order is delayed beyond the estimated timeframe, please contact us at support@vitality.com (or your preferred contact email), and our team will assist you promptly.
6. Incorrect Address or Failed Delivery
Please double-check your shipping address at checkout.
Vitality is not responsible for lost packages if an incorrect or incomplete address was provided.
In the case of a failed delivery due to customer error (e.g., unavailable for signature or wrong address), re-shipping fees may apply to send the package a second time.
7. Damaged or Missing Packages
If your package arrives damaged or does not arrive by the expected date:
Contact us within 48 hours of delivery (or the expected delivery date).
Provide your order number, tracking information, and photos of the damage (if applicable).
We will investigate with the carrier and resolve the issue as quickly as possible.
8. Split Shipments
To ensure you get your items as fast as possible, orders with multiple items may occasionally be shipped separately. You will receive unique tracking updates for each package in your order.